Employment opportunities

Employment Opportunities

We offer a great work environment at our Big Sandy, Texas location. We're located about 20 miles north of Tyler, 20 miles west of Longview and 100 miles east of Dallas, in the heart of the rolling hills and woods of East Texas.
(http://www.texas-onlink.com/Regions_East_Texas.html)

Here's a list of opportunities currently open at Strategic Fulfillment Group.

Order Filling Supervisor. Role The Supervisor – Order Filling is responsible for supervising all aspects of the order filling process. This includes releasing orders, pick, pack, ship, and replenishment. This position will supervise the daily activities of associates and team leads to meet production goals, maintain service levels, and resolve production issues. Responsibilities include employee review and development, input to budgeting, staffing & scheduling, interviewing, tactical planning, efficiency improvement, project management, payroll approval and productivity monitoring. Responsibilities Detail - Ensure all departmental areas are functioning while meeting production deadlines and staying within budgeted expenses. - Tactical planning for improving process efficiencies, reducing costs, and mapping the future development of the order filling department. - Establish benchmark measurements for efficiencies with the goal of increasing those benchmarks with process improvements over time. - Responsible for developing employees, interviewing / hiring, disciplinary action, team development and employee reviews. - Attend inter and intra-departmental meetings providing input and participation as needed. - Keep department managers updated regarding production and performance by updating production reports daily and through direct communication. - Maintain professional demeanor when interacting with associates, peers, and managers. - Maintain a safe, clean, neat, and orderly work environment. - Establish an atmosphere of open communication and mutual respect. - Ensure that all processes and work areas follow safety guidelines. Qualifications - High School diploma required, Bachelors degree preferred - 2+ years of fulfillment and/or warehouse, production experience - Excellent organizational skills - Excellent oral and written communication skills - Able to work in and promote a team environment - Proficient in Microsoft Office software (Word, Excel, Powerpoint) - Able to be a strong leader in a dynamic, fast paced hourly production environment - Ability to train and motivate others - Ability to lead by example with solid values and a “can do” attitude - Able to lift 25 lbs An equal opportunity employer. (July 8, 2010)

Data Entry Supervisor. Come work in the piney woods of Big Sandy. We are a fast paced, family-like environment with 200+ employees. FT position responsible for supervising all aspects of the Data Entry team. This includes all data entry which requires hand keying or processed in an automated manner. The position will ensure processing deadlines and productivity targets are met. Also, employee reviews and development, staffing & scheduling, attendance tracking, tactical planning, efficiency improvement, project management and productivity achievement. Thursday through Monday. (Some evening work may be required during peak volumes.) Requirements: *High school diploma - some college preferred *3+ years supervisory experience *Excellent organization & high attention to details *Basic word and excel *Impeccable attendance Excellent benefits, positive and encouraging work environment. E-mail resume with salary history to employment@strategicfulfillment.com Visit our website at www.strategicfulfillment.com EOE An equal opportunity employer. (July 23, 2010)

Data Entry Representative Full time Days. Job Description: The Data Entry Representative is responsible for the entry of all customer orders, payments, cancels and declines into the system in a timely manner. They are also responsible for any changes to the customer information, i.e. address changes. Responsibilities and Percentage of time spent in each activity: 95% - Responsible for entry of customer transactions, either by keying or scanning. 5% - All other duties assigned by supervisor/manager Knowledge and Skill Qualifications: *High School diploma or equivalent *Good Organizational skills *Typing 60 wpm preferred *10 Key skills *Attention to detail *Problem solving *Able to work in a team environment An equal opportunity employer. (July 8, 2010)

Customer Service Team Lead. The Team Lead – Customer Service position is responsible, in conjunction with other team leads and supervisors, for monitoring all aspects of the Customer Service, Order Taking and / or Non Phone CS areas. This includes ensuring calls, mail and emails are processed in a timely manner, tracking attendance, and answering representative questions. The position will oversee and ensure all reps efficiently facilitate all transactions to ensure deadlines, service level agreements and miscellaneous issues are handled in a timely manner and with the goal of meeting contractually stipulated guidelines. Responsibilities also include opening the call center on the weekends and closing the center in the evenings and any other duties / projects assigned by the Assistant Manager – Customer Service. Qualifications - High School diploma, Bachelors degree preferred - 5+ years mail processing and / or data entry experience - Excellent organizational skills - Excellent oral and written communication skills - Able to work in a team environment at a departmental level - Proficient in Microsoft Office software (Word, Excel, Powerpoint) - Able to be a strong leader in a dynamic, fast paced environment - Ability to lead by example with solid values and a positive “can do” attitude - Able to lift 25 lbs An equal opportunity employer. (July 28, 2010)

Warehouse Continuity. Position Summary: Position Summary Continuity is responsible for collating, inserting orders, sealing envelopes and sacking orders. Education/Experience Requirements (minimum requirements) High School Diploma or equivalent preferred Licenses, Certifications N/A Knowledge, Skills and Abilities This is a hands-on, physical position requiring constant bending, stooping, standing and walking. Employee must be able to consistently lift up to 35 lbs. Skill qualifications include reading, counting, speed, accuracy, ability to meet deadlines and multitask. An equal opportunity employer. (July 8, 2010)

Postal Operations analyst. JOB DESCRIPTION: THE POSTAL OPERATIONS ANALYST WILL REPORT TO THE POSTAL OPERATIONS MANAGER. RESPONSIBILITIES INCLUDE THE DAY- TO- DAY POSTAL REPORTING, APPROVAL, AND SET UP TASKS AS WELL AS PROVIDING SUPPORT TO MAILING OPERATIONS, MAIL PROCESSING , PARTNER SERVICES ACCOUNT MANAGERS AND THE PARTNERS. THE POSITION WILL FUNCTION AS A LIAISON BETWEEN THE UNITED STATES POSTAL SERVICE AND SFG. THE POSITION WILL ALSO FACILITATE AUDIT PROCESSES FOR ABC AND BPA AUDITED TITLES. ACCOUNTABILITIES INCLUDE: CREATING AND MAINTAINING PRESORT PARAMETER INFORMATION, ENTERING POSTAGE AND DEPOSITS TO LEDGERS, FACILITATING JOB STATUS MEETING AND MAINTAINING LATE JOB DESIGNATIONS, APPROVING POSTAL ARTWORK, ASSISTING ACCOUNT MANAGERS WITH PARTNER POSTAL INQUIRIES, MONITORING POSTAGE BALANCES, RECONCILING LEDGERS AND INVOICES, PREPARING BID PACKAGES FOR SHIPPING VENDORS, FACILITATING AUDIT REPORTING AND PREPARING AUDIT STATEMENTS. Qualifications:  Knowledge of the audit processes would be considered a plus.  Candidate must have a bachelor’s degree or equivalent industry experience.  Candidates for this position must have good communication, organizational, and process management skills.  Must be a self-starter with strong analytical skills.  Basic knowledge of MS Word and PowerPoint and intermediate knowledge of MS Excel are required.  A working knowledge of postal processes is preferred An equal opportunity employer. (May 3, 2010)

Systems/Network Administrator. Come work in the piney woods of Big Sandy. We are a fast paced, family-like environment with 200+ employees. Systems/Network Technician: You will be responsible for day to day information tchnology-related tasks in Microsoft 2003 Active Directory environment including end-user support, hardware and software support, network and telephone platforms. Requirements: *AA degree in related field or equivalent experience; strong PC/Server hardware skills and Microsoft application knowledge *Active Directory experience preferred *Linux Operating Systems and complex telephone systems a plus *Excellent benefits, positive and encouraging work environment *E-mail resume with salary history to employment@strategicfulfillment.com *Visit our website at www.strategicfulfillment.com *EOE An equal opportunity employer. (July 23, 2010)

Senior Programmer/Systems Analyst. ROLE Responsible for one or more core software systems, or major system component. May work alone, or in team arrangement with other programmer/analysts. Confers with user departments and Lead Senior Programmer/Analyst or Application Development Manager regularly to identify information processing needs and determines how the desired results can be achieved. Analyzes existing systems and programs and develops or recommends new systems or modifications to existing systems. Responsible for all or part of analysis, design, coding, testing and support for new or existing systems. May perform all or part of the role of a programmer/analyst as well. RESPONSIBILITIES  Programming (coding)  Systems analysis  Database design  Testing and implementation  Supervision and mentoring  Troubleshooting  Planning, organization, meetings  Documentation ACCOUNTABILITIES  Contributes in material way to the analysis, design, programming, testing, debugging, implementation and maintenance of applications.  Contributes to overall direction of projects and assignments.  Participates in quality assurance reviews that may include evaluation of new and existing software, or modifications to software.  Provides technical and functional mentoring to junior programming staff.  Provides timely status updates of projects and assigned tasks to the Lead Senior Programmer/Analyst or Application Development Manager.  Contributes to creation of specifications for program modifications and development of new applications.  Works with end users and client representatives to research and define requirements and needs, address those needs, handle problems as they arise, and escalate issues as required to the Lead Senior Programmer/Analyst or Application Development Manager.  Prepares appropriate documentation for all application modifications and new development. QUALIFICATIONS  Bachelor’s degree (BS/BA) in information systems or equivalent, or commensurate experience desired  10+ years relevant experience in information technology position(s)  Technical command of IBM System i5, Integrated Langauge Environment, RPG/free programming language, DB2 database design, SQL and Internet/Web development technologies  Good mentoring skills  Good analytical skills  Good oral and written communication skills  Solid understanding of fulfillment industry concepts and terms  Good organization skills  Multi-tasker  Team player PHYSICAL REQUIREMENTS  Must be able to sit; use hands and fingers to operate mouse, keyboard  Must be able to reach with arms and hands  Frequently required to talk; or hear  Occasionally required to stand and walk  Occasionally required to travel via public transportation An equal opportunity employer. (March 4, 2010)

Customer Service Phone Rep - Part Time. Responsibilities: Responsible for answering inbound customer service telephone calls and other duties as assigned. May also be cross-trained for responding to customer e-mails, regular mail, and any other non-phone related customer service duties. Knowledge and Skill Qualifications: high school diploma or equivalent preferred; good organizational skills; typing 40WPM and 10-key skills preferred; computer literate with the ability to learn custom software applications; Microsoft Outlook, Word, and Excel. The ideal candidate will have excellent writing and verbal skills and ability to multi-task and work in a team environment. Bilingual preferred, but not required. An equal opportunity employer. (March 1, 2010)

Marketing Account Manager. JOB DESCRIPTION: Good communicator with strong organizational and process management skills, an aptitude for accuracy and respect for deadlines. Able to understand technical information and present complex information in a clear, easily understood manner. Liaison between client and fulfillment departments. Responsibilities: Manage fulfillment process for clients; advise client-based on direction from client services department manager-on service standards and limitations; develop schedules and support documentation for client programs including renewals, billing and direct-mail campaigns; coordinate client projects with client services department manager and other departments; review and approve all elements of client programs, ensuring that client specifications are met; track client programs/projects to ensure timely accurate results and that contract standards are met; work with client and SFG management to identify and develop marketing services and enhancements; maintain client policies on fulfillment system; approve fulfillment invoices to ensure accuracy in billing based as set forth in the client contract; confer regularly with clients, including face-to-face meetings; maintain positive relationship between SFG and client; maintain client confidentiality; work with SFG management and client services department manager to develop marketing and sales presentations touting SFG capabilities and enhancements. Accountabilities: Meet productivity and quality standards as set out by client services department manager; interact in a professional and cooperative manner with all levels of colleagues and management, and clients; maintain good working relationship with client, client services director and client services manager. Qualifications: Bachelor’s degree in business or equivalent work experience; multiple years of experience in comparable positions in fulfillment, publishing, direct marketing or related industry; strong writing/communication, organizational and comprehension skills; good interpersonal skills; analytical, detail oriented; advanced computer skills including mastery of Microsoft Office: word, excel, PowerPoint; able to handle a high volume workload; able to adapt to a dynamic and changing work environment and deal with ambiguity; able to travel and work extended hours, as necessary; able to lift 30 pounds ; able to handle at least four hours of steady work on a computer. An equal opportunity employer. (March 1, 2010)

Data Entry Representative - Part Time. STATUS: Part Time/Non-Exempt Shift: Various Job Description: The Data Entry Clerk is responsible for the entry of all customer orders, payments, cancels and declines into the system in a timely manner. They are also responsible for any changes to the customer information, i.e. address changes. Responsibilities and Percentage of time spent in each activity: 95% - Responsible for entry of customer transactions, either by keying or scanning. 5% - All other duties assigned by supervisor/manager Knowledge and Skill Qualifications: *High School diploma or equivalent *Good Organizational skills *Typing 60 wpm preferred *10 Key skills *Attention to detail *Problem solving *Able to work in a team environment An equal opportunity employer. (July 26, 2010)

For information about Strategic Fulfillment Group employment opportunities, contact our human resources manager, Pam Prather.

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